Together With You, We Create The Future.
Pre-Sales Support
Are the interactive devices suitable for my industry?
Our devices are widely used in education, commercial displays, entertainment, and other industries. We offer tailored solutions based on your industry requirements.
How do I choose the right interactive device for my needs?
Our professional team will provide personalized advice based on your needs, such as venue size, budget, and feature requirements.
What features do the interactive devices support?
Our devices support touch interaction, virtual reality (VR), augmented reality (AR), interactive projection, and other features to meet different needs.
Is customization available?
We offer OEM/ODM services and can customize product features, appearance, and software content according to your needs.
Are your devices internationally certified?
Our devices are certified by international standards like CE, UL, ensuring compliance with global safety and quality regulations.
Are your devices suitable for both small and large venues?
Our devices are flexible and suitable for venues of all sizes, offering the best interactive experience whether for small classrooms or large exhibition halls.
What is the lead time for customized products?
The lead time for customized products is usually 4-6 weeks, depending on the complexity of the customization.
After-Sales Service
How can I get support if the device malfunctions?
You can contact us via phone, email, or live chat, and our after-sales support team will respond within 24 hours and provide a solution.
How do I apply for device repair?
Contact our after-sales support with details about the issue, and we will arrange for repairs or provide a replacement device.
Do the devices support remote diagnostics and maintenance?
Yes, our devices support remote diagnostics and maintenance, allowing us to help resolve software issues and minimize downtime.
Is there an extended warranty service?
We offer extended warranty services to ensure your devices receive maintenance and technical support for a longer period.
What is the failure rate of your devices?
Our devices undergo strict quality control, resulting in a very low failure rate. We provide comprehensive after-sales support to ensure optimal device performance.
What is the warranty period for the devices?
One-year free warranty for hardware (excluding consumable parts); lifetime maintenance and upgrades for software.
Technical Support
Is the installation of the device complicated?
Our devices are easy to install with detailed installation manuals. We also provide remote support and on-site installation services if needed.
What is the response time for solving technical issues?
Our technical support team responds within 24 hours after receiving a request and provides solutions to ensure quick resolution of the issue.
How do product updates work?
Our devices support remote software updates to ensure they remain up-to-date with continuous feature and security improvements.
How can I get software upgrades?
We provide cloud platform support, where users can easily download and install the latest software upgrades to keep device performance at its best.
Payment & Orders
What payment methods can I use to purchase devices?
We accept various payment methods, including T/T, L/C, PayPal, etc., ensuring you can choose the most convenient payment method.
How do I modify or cancel an order?
Please contact us as soon as possible, and we can help you modify or cancel the order before it is processed.
How long does order processing and shipping take?
Order processing typically takes 3-7 working days, and shipping time depends on stock availability. International orders may take longer.
General Questions
Are the devices suitable for different market environments?
Our devices are designed with global market needs in mind, meeting various power and safety standards, and supporting multiple languages to cater to different regions.
What are the power requirements for the devices?
Our devices support multiple voltage inputs, catering to most global power standards. Please refer to the product manual for specific requirements.
What are the size and weight of the devices?
We offer devices in various sizes and weights to suit different venues. Please refer to the product specifications for details.
Can the devices support multiple users simultaneously?
Yes, our interactive devices support multiple users interacting simultaneously, making them ideal for education and entertainment scenarios requiring multi-participation.
Does the product come with long-term technical support?
Our devices come with long-term technical support, including software updates, technical consulting, and maintenance services to ensure long-term stable operation.
How do I manage content updates for the devices?
Our devices support cloud platform content management, allowing users to easily upload and update content remotely to keep it fresh and relevant.
How can I access product manuals and technical documentation?
Product manuals and technical documentation can be downloaded from our official website, or you can request them from our customer service team.