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Logistics Information
📦 Shipping Policy
Welcome to the official website of InteraPlay. We are committed to providing fast, secure, and transparent global shipping services. Below is our standard shipping policy:
1. Processing Time
- All in-stock orders are processed and shipped within 1–3 business days (excluding weekends and holidays);
- Customized or bulk orders may require additional processing time—please confirm with our customer service team;
- Once your order is shipped, we will send you a tracking number and link via email.
2. Shipping Methods & Carriers
We choose the most suitable shipping method based on weight, destination, and urgency. Options include (but are not limited to):
- Express Couriers: DHL / FedEx / UPS / TNT
- Postal Services: ePacket, EMS
- Special Lines: For regions such as Southeast Asia, the Middle East, South America
- Ocean / Air Freight: For large-volume or heavy shipments
3. Estimated Delivery Time
Below are the estimated delivery times by region (for reference only):
| Region | Estimated Delivery |
|---|---|
| Asia | 5–10 business days |
| Europe | 7–15 business days |
| North America | 7–12 business days |
| South America | 10–20 business days |
| Africa | 10–25 business days |
*Note: Delivery times may be delayed due to customs, weather, holidays, or unforeseen circumstances. We appreciate your understanding.
4. Shipping Fees
- Shipping fees are calculated based on product size, weight, and destination;
- Free shipping may apply for certain countries or orders over a specific amount. Please refer to the checkout page or contact us for details;
- If you have your own shipping agent, please inform us in advance so we can coordinate accordingly.
5. Customs & Import Taxes
- Customs policies vary by country. Some orders may incur duties or import taxes;
- All taxes and duties are the responsibility of the recipient. Please check with your local customs office before ordering;
- If a package is returned due to refusal to pay customs charges, the buyer is responsible for related costs.
6. Address Issues & Failed Delivery
- Please ensure your shipping address is complete and accurate when placing an order;
- If a package is returned due to an incorrect address, failed delivery, or unreachable contact, the buyer will be responsible for reshipping fees;
- If you need to update your address, please contact us before the order is shipped.
7. Order Tracking
- Once your package is shipped, we will send a tracking number and tracking link via email;
- You can track the shipment on our website or directly on the carrier’s platform.
8. FAQ
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. For remote or high-risk areas, we will contact you before shipping.
Q: Can I use my own logistics provider or shipping account?
A: Yes. If you prefer to use your own carrier, please contact us before placing the order.
9. Contact Us
If you have any questions or special requirements about shipping, feel free to contact us:
📧 Email:Hcintera@gmail.com
📞 Phone:+86-755-2100-8418
📍 Address:A3-201, Zhongjia Creative Park, Longhua Sub-district, Longhua District, Shenzhen, China
